Welcome to our FAQ!
Here we answer the most frequently asked questions to help you better understand our services and process.
Whether you are looking for information on creating 3D designs, our package options, delivery times or even the files provided, you will find all the answers you need.
If any questions remain unanswered, please do not hesitate to contact us directly via our contact form.
We are here to support you at every stage of your project!
FAQ
How long do LEDs last?
Our LEDs are high quality and have an estimated lifespan of over 50,000 hours, ensuring long-lasting, energy-efficient illumination for your space.
How do I install my Nova Spectra?
Our products are designed for easy installation.
Each order comes with a complete mounting kit. You only need a few basic tools to install them in minutes.
Choose our 3M adhesive strips for even simpler installation without drilling into your walls (+€10).
Do Nova Spectra consume a lot of energy?
No, our products use energy efficient LEDs, making them very economical to run whilst still providing optimum brightness.
Can I install my Nova Spectra outside?
No, our Nova Spectra are designed for indoor use only.
What are the delivery and customs charges for orders?
- In France : Delivery and customs fees are completely free.
- In the rest of the world : Delivery is free. However, any customs charges are the responsibility of the customer.
We strive to make your shopping experience as simple and enjoyable as possible, wherever you are.
What are the delivery times?
We offer free 2-5 day delivery for our in-stock collection products.
We offer free delivery in 2-3 weeks for personalized products (after design validation).
In addition, all our deliveries are guaranteed against breakage, theft and loss.
How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number. You can track the progress of your package via the carrier's website or via the tab: Track my order
How can I benefit from the 2-year warranty?
All our products are covered by a 2-year warranty*.
If you have a problem with your product, contact our customer service with your proof of purchase to benefit from the warranty.
*However, this warranty does not cover damage caused by incorrect installation or accidental use.
Do you offer design services for custom creations?
Can I customize a Nova Spectra for my business?
Do you offer design services for custom creations?
Yes, we work with graphic designers to design personalized light signatures according to your needs.
Customize your Nova Spectra via our " Customization " page and get a free and quick quote.
Can I customize a Nova Spectra for my business?
Yes, we offer customization options to meet the specific needs of our B2B customers.
Contact us at contact@mynovaspectra.com to discuss your requirements and get a personalized quote.
Why do you need my mailing address to provide a quote?
We need your mailing address for several important reasons. It allows us to:
1. Customize Your Quote : By knowing your address, we can tailor our quote to your specific needs and provide you with accurate information on delivery times.
2. Plan Delivery : This helps us plan logistics and estimate delivery times to ensure your products reach you on time.
3. Ensure Quality of Service : Having your mailing address allows us to ensure that all aspects of your order, from production to delivery, are handled efficiently and smoothly.
Please be assured that we respect your privacy and your personal information is protected.
What if I don't have a logo or template for my neon?
If you don't have a logo or model, you can pay a deposit of €35 to collaborate with our designer.
This deposit will be deducted from your final order if you validate the quote.
You will receive design proposals within 3 to 4 business days after confirmation of deposit payment.
